Refund policy

Made to order

Each Sarnaya desk mat is printed for the order placed. We do not offer returns or exchanges for a change of mind, or for a size or color selected incorrectly, except where applicable law requires otherwise. Please review the dimensions and design before ordering.

Damaged, defective or incorrect items

If your mat arrives damaged, defective, misprinted or different from what you ordered, email amz1sells@gmail.com with your order number and clear photos of the problem. Please contact us promptly, preferably within 14 days of delivery, so we can investigate while the details are fresh. This reporting request does not shorten your legal rights.

We will review the issue and arrange a replacement at no additional charge or an appropriate refund for a confirmed problem. Do not purchase return postage or send the item back before contacting us. A physical return may not be necessary; if one is needed, we will provide the authorized instructions and destination.

Changes and cancellations

Contact us as soon as possible. We will confirm whether an order can still be changed or stopped before production. Change-of-mind cancellations are generally unavailable once production has started. This does not restrict cancellation rights for delayed shipment or any other rights required by law.

Refunds

Approved refunds are issued to your original payment method, and we will notify you when the refund is submitted. Your bank or payment provider controls when the credit appears. Refunds required by law will be handled within the applicable timeframe; store credit will not replace a refund you are legally entitled to receive.

Nothing in this policy excludes or limits your rights under applicable consumer law.